Private Policy

Effective Date: 2026-02-10
Last Updated: 2024-01-22

This Privacy Policy explains how we collect, use, store, and protect your personal and medical information when you use our online refill medicine and e-prescription service in Saudi Arabia.By accessing or using our website, you agree to the terms of this Privacy Policy.

‍1. Information We Collect
When you use our e-prescription and refill services, we may collect the following types of data:
‍A. Personal Information
‍Full NameNational ID/Iqama Number
Contact Information (Phone, Email, Address)
Gender & Date of Birth

B. Medical & Prescription Information
‍Prescription details, medication history, and dosage informationAllergies, medical conditions, and physician notes Prescribing doctor’s details


C. Technical & Usage Data
‍Device type, browser, IP addressCookies and website usage data for analytics and security

2. How We Use Your Information
‍We use your data to:
✅ Process and manage e-prescriptions & medication refills
✅ Verify your identity and eligibility
✅ Communicate with you about refills, reminders, and updates
✅ Share prescription details securely with licensed pharmacies
✅ Improve our website, security, and user experience
✅ Comply with Saudi health and legal regulations

We do NOT sell, rent, or misuse your personal data.

‍3. Who We Share Your Data With

‍We only share your information with:
🔹 Licensed Pharmacies & Healthcare Professionals – to process prescriptions and refills.
🔹 Regulatory Authorities – if required by Saudi Ministry of Health (MOH) or SDAIA regulations.
🔹 Law Enforcement – if legally required for fraud prevention, public safety, or compliance.Your data is never shared with advertisers or third-party marketing companies.

‍4. How We Protect Your Data
‍We implement strict security measures to keep your information safe:
✅ Encrypted Data Storage – All data is securely stored within Saudi Arabia.
✅ Restricted Access – Only authorized healthcare professionals can access your medical data.
✅ Secure Transactions – Our platform uses SSL encryption to protect online communications.Despite our best efforts, no system is 100% secure. If we detect any data breaches, affected users will be notified immediately.

‍5. Your Rights & Control Over Your Data
As a user in Saudi Arabia, you have the right to:
🔹 Access & Review your personal or medical records.
🔹 Request Corrections to inaccurate information.
🔹 Withdraw Consent (where applicable).
🔹 Request Data Deletion, subject to medical record retention laws.To exercise these rights, please contact us (details below).

6. Cookies & Tracking Technologies
‍We use cookies to improve your browsing experience, store preferences, and analyze website traffic.
You can manage cookie settings in your browser at any time.

‍7. Updates to This Privacy Policy
‍We may update this Privacy Policy as needed. Any major changes will be notified on our website. Please check back periodically to stay informed.

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